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| Bulletin Board | Customer Service | Tech Support |
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Transition F.A.Q.
Read
Letter emailed to customers |
| Why we decided to no longer be in the
dial-up Internet access business? We want to focus on other opportunities back to top |
| Who does this change affect? All ZoomLynx customers, residential and commercial back to top |
| Who can I email about my opinions on
this decision? You may email bob@zoomlynx.com. We will read each and every email received, and respond where appropriate. back to top |
| Why Innernet? Innernet is the remaining locally owned provider and is located in the heart of the downtown. They offer the fastest v.92 dial-up speed over fiber optics and terrific services at competitive prices. Innernet also offers BugShield and SpamShield to protect your @zoomlynx.com email account. They have broadband DSL and Wireless access while you continue to use your @zoomlynx.com email address. Their Customer Care and Technical Support teams are local people that provide exceptional service to their customers. Innernet offers local access points worldwide which will enable you to access your account as you travel. They can service all your computer needs from access and computer/network repair to web site design and hosting. back to top |
| When will the transition take
place? We believe the transition will take place before May but will confirm the exact date at a later time. back to top |
| Will I have a new email address? No, you can continue to use your existing email address. You will also be able to use your existing email address if you decide to switch from dial-up service to broadband service. back to top |
| Will I have to change my computer
settings? No, your settings will remain the same. We have negotiated a special arrangement with Innernet to transition your service from our system to theirs without it being necessary to modify your computer. back to top |
| Will I have a new dial-up phone number? No, we have negotiated a special arrangement with Innernet to transition your service from our system to theirs with the dial-up number remaining the same. back to top |
| Will the cost of my service
change? Innernet will honor the service term you are currently under. Upon renewal, your rate will change to the pricing for the service term of your account (Monthly $18, Quarterly $51 and Yearly $180). We are convinced that you'll agree the services you'll receive will be worth the extra couple of dollars. Important - Please do not contact Innernet at this time, we will forward your account information to Innernet at the appropriate time. back to top |
| What if I have already paid for ZoomLynx dial-up
service? Innernet will honor the service term that you have already paid. back to top |
| Will I experience any downtime as a
result of this change? NO. We have negotiated a special arrangement with Innernet to transition your service from our system to theirs with no downtime for your account. back to top |
| What do I need to do to use Innernet's
service? There is nothing you need to do. Innernet will automatically set up an account with the same service term you have with ZoomLynx. At the renewal of your service term, Innernet will adjust your billing rate for same term of service. back to top |
| Will I receive my billing via postal
service or email? Innernet will continue to send your statements via the postal service. However, if you switch your account to credit card auto-pay, they will give you a free month of service. back to top |
| What does an Innernet dial-up account
include? Dial-up access, three mailboxes, BugShield, SpamShield, newsgroups and 5 MB web space. back to top |
| Are there other plans
available? Yes. There are several plans available including broadband. You may switch to another plan immediately after the transition is complete by calling Innernet at 717-261-1960 or 800-467-3271. Visit the Innernet web site at http://home.innernet.net/ back to top |
| What if I am under ZoomLynx residential plan and have
multiple usernames with dial-up service? Innernet accounts include only one username with dial-up access and additional usernames are email only. During the transition the first username created by ZoomLynx under the account will have dial-up privileges with Innernet. The remaining usernames will be email only. You may change this arrangement by calling Innernet's customer care after the transition is complete, call 717-261-1960 or 800-467-3271. Innernet bills for simultaneous logins on an account. This means that multiple users dialing into the same account, at the same time will incur additional charges. The simultaneous usage charges are in addition to any other charges in effect for your account. Please note that you are responsible for recognizing when more than one person is logged in at the same time with the same username. back to top |
| What about my personal
website? Personal websites will be accessible by browser for 30 days after the transition date. We do request that you transfer the site at your earliest convenience. back to top |
| I have a complimentary ZoomLynx account. Will that be
transferred? You will need to select a monthly access plan on your email notification. We will no longer be able to offer any type of complimentary dial-up accounts. back to top |
| What are Innernet's minimum system
requirements? PC: Windows 95, Windows 3.1 or 3.11 A 486 or greater running Windows 3.1 or Windows 95. 8MB of RAM minimum required. 20MB of free disk space. Macintosh: Mac OS A Macintosh 68020 processor or greater, or a Power Macintosh System 7.5 or greater. 8MB of RAM minimum required. 20MB of free disk space. Modems: Minimum modem speed is 9600 bps. Innernet can go up to 56K. For more information on operating systems call Innernet after the transition period at 717-261-1316 or 800-467-3271. back to top |
| May I review Innernet's policies and
agreements? Yes. Innernet's acceptable use policy, terms, and conditions, may all be found on-line at: http://home.innernet.net/customerservice/termsofservice.asp back to top |